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Product Quality FAQ's

Are the welding points easily to get broken?

Please do not worry about it. We will test the tensile strength during the production.

Do cable trays catch fire easily?

Our cable trays are equipped with professional fireproof surface treatment as the core processing technology. The fireproof coating forms a dense protective layer on the tray surface after construction. It can effectively isolate open flames, slow down flame spread, and block heat conduction. The finished fireproof layer boasts outstanding fire retardant performance, stable structure under high temperature, and long service life, perfectly meeting the fire safety requirements of power wiring engineering.

How long warranty can your company provide for cable tray products?

Our cable trays have a service life of at least 10 years. Normally we offer a 10–15 year warranty.

How many years of experience do you have in cable tray production?

We have over 30 years of cable tray production experience, starting from 1992.

How many product patents do you hold for cable trays?

We own 22 product patents in the cable tray industry.

Do you have a complete production line from raw material to finished product?

Full production line ensures “raw material in, finished product out”.

How many customers have endorsed your cable tray products?

We have gained recognition from 53,865 customers around the world.

How many cable tray engineering projects have you completed?

We have finished 15,352 cable tray engineering projects across the globe.

How do you ensure no defective products are loaded for shipment?

We insist on “no defective products when loading”.

How does your organizational structure ensure smooth communication between departments?

A well-established organizational structure ensures smooth handover between departments.

Do you have photos or videos of quality inspection for semi-finished and finished product installation?

We have quality inspection photos and videos of “semi-finished product installation” and “finished product installation”.

What if the product quality does not match the contract?

We promise a refund if the product quality does not match the contract.

Product Delivery FAQ's

What is your standard delivery lead time?

For customized products & bulk orders: 15–30 working days based on order quantity and customization details.

Can you arrange urgent delivery for rush orders?

Yes. We support urgent production upon request. Extra urgent fee may be charged, and delivery time will be confirmed separately.

Which shipping methods do you offer?
  • Sea freight: Best for large bulk orders, cost-effective.
  • Air freight: Fast delivery for small & urgent goods.
  • Express delivery: DHL / FedEx / UPS / TNT for sample orders.
  • Railway & truck shipping: Available for European and neighboring regions.
Which ports do you usually ship from?

We mainly ship from Tianjin Port, other designated ports are acceptable.

Do you support door-to-door delivery?

Yes. We can provide DDP/DDU door-to-door shipping service to most countries.

How do you pack the goods for export?

Standard export packing: carton, wooden box, pallet or iron frame. Customized packing is available as customer’s requirement.

Will you provide shipping documents?

Certainly. We will provide full set of export documents: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin and related certificates.

How to track my shipment after delivery?

We will send tracking number, shipping schedule and cargo photos/videos once goods depart. You can check shipment status online at any time.

What if there is goods damage during transportation?

We take strict export packaging to avoid damage. If damage occurs due to logistics, we will assist with claim compensation and provide solutions.

Can we combine multiple orders for combined shipment?

Yes. Consolidated shipping is acceptable to save your freight cost.

How long will it take to finish the design drawings and make samples?

Drawings ready in 3 days, samples finished in 7 days.

Payment Methods FAQ's

What is the minimum order quantity?

Minimum order of 100 sets.

What are your accepted payment terms?

We accept various payment methods, including T/T, Western Union, Alibaba Trade Assurance, L/C and bank transfer.

What is your standard payment ratio?
  • 30% deposit in advance for production
  • 70% balance paid before shipment
Is full payment required for small orders or samples?

Yes. For sample orders and small trial orders, full payment is required in advance.

Can you offer credit payment or deferred payment?

Long-term cooperative regular clients can negotiate flexible payment terms.

How to proceed the payment for customized products?
  • Custom orders need 30% deposit to confirm production.
  • no refund for customized goods once production starts.
Do you accept L/C payment?

L/C is negotiable for large bulk orders.

Will you provide official payment invoice & receipt?

Yes. We will issue formal invoice and payment receipt after receiving your payment.

After-Sales & Customer Service FAQ's

How is your after sale?

After the goods are sent, we will track them in real time and give you timely feedback. After you receive the goods, we will have a dedicated staff to return visits, if there is a problem, we will reply to you within 2 working days.

What is your sample policy?

We can supply the sample if we have ready parts in stock, but the customers have to pay the courier cost. And all the sample cost will be refunded after you place the order.

Can I be your agent?

We warmly welcome all kinds of cooperation. Please email us for more details.

Can you design and make as customers' request?

Yes, we will do as the detailed specification from the customers, and professional recommendation will be offered to customers.

What is your after-sales service response time?

12-hour response, with a solution provided within 24 hours.

Other FAQ's

Does a powder-coated steel cable tray have good corrosion resistance?
Most powder-coated steel cable trays are finished with four protective layers, as listed below:
  1. Zinc coating (hot-dipped galvanized base treatment)
  2. Zinc phosphate conversion coating
  3. Epoxy primer coating (anti-rust barrier)
  4. Polyester top powder coat
This multi-layer structure gives powder-coated steel cable trays outstanding corrosion resistance. Benefiting from such robust anti-corrosion construction, these cable trays can achieve a service lifespan of 30 years or longer.
What colors of metal cable trays can we provide?

BDCABLETRAY supports custom production for all colors from the RAL color chart.

What is the advantage of spray coating for metal cable trays?

Spray coating is regarded as one of the optimal surface treatments, delivering a glossy and smooth surface finish.

What is the basic color of cable trays we offer?

What is the basic color of PVC fences

Apart from these standard colors, we also provide custom color customization for cable trays to match your required shades.

Are metal cable trays better than wooden cable routing structures?

Yes, metal cable trays are far sturdier, have a neater appearance, boast a longer service life, and deliver superior cost efficiency in the long run.

What is hot dip galvanizing?

Hot dip galvanizing is different from zinc coating spraying and electric galvanizing. Hot dip galvanizing provides an extreme quality than electric galvanizing and other treatments.

How long does it take to produce?

3 to 4 weeks is the delivery time range depending on the model and quantity of the fence.

Do I need to hire a professional installer for my metal cable trays?

All of our metal cable trays are very easy to install. Besides their simple assembly, we also supply detailed installation instructions, so you can complete the installation by yourself.

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