Product Quality FAQ's
Please do not worry about it. We will test the tensile strength during the production.
Our cable trays are equipped with professional fireproof surface treatment as the core processing technology. The fireproof coating forms a dense protective layer on the tray surface after construction. It can effectively isolate open flames, slow down flame spread, and block heat conduction. The finished fireproof layer boasts outstanding fire retardant performance, stable structure under high temperature, and long service life, perfectly meeting the fire safety requirements of power wiring engineering.
Our cable trays have a service life of at least 10 years. Normally we offer a 10–15 year warranty.
We have over 30 years of cable tray production experience, starting from 1992.
We own 22 product patents in the cable tray industry.
Full production line ensures “raw material in, finished product out”.
We have gained recognition from 53,865 customers around the world.
We have finished 15,352 cable tray engineering projects across the globe.
We insist on “no defective products when loading”.
A well-established organizational structure ensures smooth handover between departments.
We have quality inspection photos and videos of “semi-finished product installation” and “finished product installation”.
We promise a refund if the product quality does not match the contract.
Product Delivery FAQ's
For customized products & bulk orders: 15–30 working days based on order quantity and customization details.
Yes. We support urgent production upon request. Extra urgent fee may be charged, and delivery time will be confirmed separately.
- Sea freight: Best for large bulk orders, cost-effective.
- Air freight: Fast delivery for small & urgent goods.
- Express delivery: DHL / FedEx / UPS / TNT for sample orders.
- Railway & truck shipping: Available for European and neighboring regions.
We mainly ship from Tianjin Port, other designated ports are acceptable.
Yes. We can provide DDP/DDU door-to-door shipping service to most countries.
Standard export packing: carton, wooden box, pallet or iron frame. Customized packing is available as customer’s requirement.
Certainly. We will provide full set of export documents: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin and related certificates.
We will send tracking number, shipping schedule and cargo photos/videos once goods depart. You can check shipment status online at any time.
We take strict export packaging to avoid damage. If damage occurs due to logistics, we will assist with claim compensation and provide solutions.
Yes. Consolidated shipping is acceptable to save your freight cost.
Drawings ready in 3 days, samples finished in 7 days.
Payment Methods FAQ's
Minimum order of 100 sets.
We accept various payment methods, including T/T, Western Union, Alibaba Trade Assurance, L/C and bank transfer.
- 30% deposit in advance for production
- 70% balance paid before shipment
Yes. For sample orders and small trial orders, full payment is required in advance.
Long-term cooperative regular clients can negotiate flexible payment terms.
- Custom orders need 30% deposit to confirm production.
- no refund for customized goods once production starts.
L/C is negotiable for large bulk orders.
Yes. We will issue formal invoice and payment receipt after receiving your payment.
After-Sales & Customer Service FAQ's
After the goods are sent, we will track them in real time and give you timely feedback. After you receive the goods, we will have a dedicated staff to return visits, if there is a problem, we will reply to you within 2 working days.
We can supply the sample if we have ready parts in stock, but the customers have to pay the courier cost. And all the sample cost will be refunded after you place the order.
We warmly welcome all kinds of cooperation. Please email us for more details.
Yes, we will do as the detailed specification from the customers, and professional recommendation will be offered to customers.
12-hour response, with a solution provided within 24 hours.
Other FAQ's
- Zinc coating (hot-dipped galvanized base treatment)
- Zinc phosphate conversion coating
- Epoxy primer coating (anti-rust barrier)
- Polyester top powder coat
BDCABLETRAY supports custom production for all colors from the RAL color chart.
Spray coating is regarded as one of the optimal surface treatments, delivering a glossy and smooth surface finish.

Apart from these standard colors, we also provide custom color customization for cable trays to match your required shades.
Yes, metal cable trays are far sturdier, have a neater appearance, boast a longer service life, and deliver superior cost efficiency in the long run.
Hot dip galvanizing is different from zinc coating spraying and electric galvanizing. Hot dip galvanizing provides an extreme quality than electric galvanizing and other treatments.
3 to 4 weeks is the delivery time range depending on the model and quantity of the fence.
All of our metal cable trays are very easy to install. Besides their simple assembly, we also supply detailed installation instructions, so you can complete the installation by yourself.



